Privacy Policy

1. Information We Collect

In the course of providing specialized production logistics services, we collect varying categories of data. This includes information directly provided through our contact forms, such as your name, corporate email address, production company details, and operational requirements. We also collect technical information automatically when you interact with this website, including standard server logs, IP addresses, browser types, and interaction metrics used for security and basic functionality.

2. Purpose of Data Processing

The information we collect is utilized strictly for professional purposes. Contact form data is processed to respond to logistics enquiries, assess production feasibility, and initiate commercial relationships. Technical data is processed to ensure website stability, mitigate security threats, and manage cookie preferences in compliance with regional directives.

3. Third-Party Processors & International Transfers

We do not sell personal data. We utilize secure, vetted third-party processors for essential infrastructure, such as secure web hosting and secure email routing. Where these operations involve the transfer of data outside the European Economic Area (EEA), we ensure such transfers are protected by standard contractual clauses or equivalent legal safeguards compliant with EU standards.

4. Data Security & Retention

We deploy robust technical and organizational measures designed to protect the integrity of your data. Enquiries that do not result in a production contract are securely purged from our active systems after 12 months. Data relating to active or completed contracts is retained for the legally mandated period as required by German commercial and tax law (up to 10 years).

5. Your Rights (GDPR & Relevant Legislation)

Under the General Data Protection Regulation (GDPR) and applicable frameworks (including CCPA/CPRA where jurisdictionally relevant), you possess specific rights regarding your personal data. These include the right to access the data we hold, request rectification of inaccuracies, demand erasure ("right to be forgotten"), restrict processing, and object to processing based on legitimate interests.

6. Data Protection Officer & Complaints

To exercise your rights, or to raise inquiries regarding our data handling practices, please contact our privacy compliance team via [email protected]. Should you feel that our processing infringes upon data protection laws, you retain the right to lodge a formal complaint with the relevant supervisory authority in your jurisdiction, or directly with the German data protection regulators.